More from the website I have just been reading ...
Regarding a claim on a gearbox, which falls outside warranty but might be a candidate for a goodwill contribution, the Vauxhall man says "you can have your vehicle serviced where ever you choose as long as it's per Vauxhall guidelines and genuine Vauxhall parts are used and this is just one criteria when we're reviewing a contribution."
His interlocutor responds: "Block exemption regulations only require parts as good as or of equivalent quality and in the case of oils, meet manufactuers [sic] specifications." But that is about dealers using parts of matching quality, and has nothing to do with warranty claims - still less to do with goodwill contributions. Contrary to what many people believe, the block exemption has never said anything useful about warranties - the Commission now recognises that they offer considerable scope to create obstacles to competition, but that's no more than an indication that the general competition rules will be applied, not a provision in the block exemption. If a customer wants a goodwill payment, they need to show goodwill themselves - and this is just one thing that Vauxhall say they are taking into account. If the customer feels aggrieved at that, there are ways to pursue it - through the courts, if the failed component was not of satisfactory quality, or under the code of practice.
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